Effective date: 27 August 2026

Last updated: 27 August 2026

Mustard Music Pty Ltd (“Mustard Music”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when you use the Mustard Live mobile application (the “App”).

1. Who we are

Mustard Live is operated by:
Mustard Music Pty Ltd
Unit 5, 17 Tasman Way
Byron Bay NSW 2481
Australia
Email: enquiries-emea@mustardmusic.com

2. What the App does

Mustard Live enables venue managers and patrons to interact with music supplied by Mustard Music. Depending on the features available to you, the App may allow you to view current, previous or upcoming tracks; like or dislike tracks; search for music; select playlists; review venue schedules; and open or save music using Spotify.

3. Information we collect

We may collect the following categories of information.

3.1 Personal information

• Name

• Email address

We use this information to provide App functionality and to create, authenticate, administer and support user accounts.

3.2 App activity

• App interactions, such as how you use App features and interact with tracks, playlists or schedules

• In-App search history

We use this information for analytics, including understanding how the App is used and improving its features and user experience.

3.3 App information and performance

• Crash logs

• Diagnostic information

• Other App performance data

We use crash logs to maintain App functionality and perform analytics. We use diagnostic and other performance data to monitor reliability, investigate faults and improve the App.

3.4 Information you provide when contacting us

If you contact us for help or make a privacy request, we may collect the information contained in your enquiry and any additional information needed to respond to it.

4. How we use information

We use the information described above to:

• provide, operate and maintain the App;

• create and manage user accounts;

• provide requested music-control and venue features;

• remember and process interactions such as searches, likes and dislikes;

• analyse App usage and improve the App;

• diagnose crashes, technical problems and performance issues;

• protect the security and integrity of the App;

• respond to support enquiries-emea and privacy requests; and

• comply with applicable legal obligations.

We do not use information collected through the App to sell personal information or for third-party targeted advertising.

5. Legal bases for processing

Where the laws of the United Kingdom or European Economic Area apply, we process personal data under one or more of the following legal bases:

• Performance of a contract: where processing is needed to provide the App or a feature you request.

• Legitimate interests: where processing is reasonably necessary to operate, secure, troubleshoot and improve the App, provided those interests are not overridden by your rights.

• Legal obligations: where processing is required by applicable law.

• Consent: where we specifically ask for consent and the law requires it. You may withdraw consent at any time, without affecting processing that took place before withdrawal.

6. Sharing and disclosure

We do not sell your personal information, and the App’s Google Play data-safety disclosure states that user data is not shared with third parties.

We may nevertheless disclose information in limited circumstances where necessary:

• to service providers acting solely on our instructions to host, secure, maintain or support the App;

• where required by law, regulation, legal process or a valid government request;

• to protect the rights, safety, security or property of users, Mustard Music or others; or

• as part of a merger, acquisition, restructuring or sale of all or part of our business, subject to appropriate confidentiality and data-protection safeguards.

Service providers acting only on our behalf may process information to provide their services but are not permitted to use it for their own independent purposes.

7. Spotify and other external services

The App may allow you to open or save music using Spotify. When you choose to use an external service, that service may receive information directly from you or your device and will process it under its own privacy policy and terms. Mustard Music does not control the privacy practices of external services.

8. Data retention

We retain personal information only for as long as reasonably necessary to provide the App, maintain accounts, fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes and enforce agreements.

Retention periods may differ depending on the type of information and why it was collected. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless continued retention is required or permitted by law.

9. Security

Information transmitted by the App is encrypted in transit. We also use reasonable administrative, technical and organisational safeguards designed to protect information from loss, misuse, unauthorised access, alteration and disclosure.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

10. International data transfers

Mustard Music is based in Australia. If you use the App from another country, your information may be processed in Australia or in other countries where our service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers of personal data.

11. Your privacy rights

Depending on where you live, you may have rights to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your information;

• object to or request restriction of certain processing;

• request a portable copy of certain information;

• withdraw consent where processing is based on consent; and

• complain to an applicable privacy or data-protection authority.

These rights may be subject to legal limitations or exceptions.

To exercise a privacy right or request deletion of your App data or account, email enquiries-emea@mustardmusic.com. Please provide enough information for us to identify the relevant account and understand your request. We may need to verify your identity before completing it.

12. Children’s privacy

Mustard Live is not directed to children under 13, or under the minimum age at which a person may consent to the processing of personal data in their country. We do not knowingly collect personal information from children below the applicable minimum age.

If you believe a child has provided personal information to us contrary to this section, please contact us so that we can investigate and, where appropriate, delete it.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to the App, our practices or applicable law. We will publish the updated Policy and revise the “Last updated” date above. Where required by law, we will provide additional notice or request consent.

14. Contact us

For questions, concerns, complaints or requests concerning this Privacy Policy or our handling of personal information, contact:

Mustard Music Pty Ltd
Unit 5, 17 Tasman Way
Byron Bay NSW 2481
Australia
Email: enquiries-emea@mustardmusic.com